Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
*At this time we are not accepting returns or exchanges on any costumes, costume accessories, or apparel. The reason for this is to help protect everyone during the ongoing pandemic situation. Thank you for your understanding.*
Costumes, Masks and other Halloween type of merchandise must be returned within 10 days of purchase and because of the seasonal natural of Halloween no returns are allowed for purchases after October 15th of the month. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Upon return, costumes and costume accessories will be inspected. If it is determined that the item does not meet the above stipulations, a refund will not be given.
No refund will be issued until Stagecoach has received an inspected the returned item.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Other items may fall into this category and are at the discretion of Stagecoach.
To complete your return, we require a receipt or proof of purchase. Please contact us prior to returning your item. Returning an item without prior contact does not guarantee you will receive a refund.
Please do not send your purchase back to the manufacturer. If Stagecoach does not receive the item you will not be issued a refund.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 310 3rd Ave Kearney, Ne US 68845.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please first contact us at email@example.com. Next you should mail your product to:
310 3rd Ave
Kearney, NE US 68845
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Stagecoach does not guarantee that we will receive your returned item.